Shipping & Delivery Policy

Effective Date: July 24, 2026

Website: https://machinebay.in

Entity Name: MachineBay

At MachineBay, we are committed to ensuring that your machinery and equipment are delivered safely, securely, and within the promised timeframe. Due to the nature of industrial and commercial equipment, shipping timelines may vary depending on the product, manufacturer, and delivery location.

1. Shipping Coverage

MachineBay delivers products across India.

For international shipping inquiries, please contact our support team before placing an order. International shipping is subject to product availability, destination regulations, and additional shipping charges.

2. Order Processing

Orders are processed after successful payment confirmation.
Standard products are typically processed within 2–5 business days.
Customized, made-to-order, or bulk machinery may require additional processing time. The estimated dispatch timeline will be communicated during order confirmation.
Orders are not processed on Sundays or public holidays.

3. Delivery Timeline

Estimated delivery after dispatch:

Metro Cities: 3–7 business days
Other Locations Across India: 5–10 business days
Remote or Rural Areas: 7–15 business days

Heavy industrial machinery transported through freight or surface logistics may require additional transit time depending on the destination and transport availability.

Please note that delivery timelines are estimates and may vary due to courier operations, weather conditions, transportation restrictions, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges are determined based on:

Product dimensions and weight
Delivery location
Shipping method
Type of machinery

Shipping costs will be displayed during checkout whenever applicable. For oversized machinery or bulk orders, our sales team will provide a separate freight quotation before dispatch.

5. Order Tracking

Once your order has been dispatched, you will receive:

Shipment confirmation via email or SMS
Tracking number (where applicable)
Courier or transport partner details

You can track your shipment using the tracking information provided.

6. Shipping Partners

MachineBay works with reliable logistics providers including, but not limited to:

Delhivery
Blue Dart
DTDC
TCI Express
VRL Logistics
SafeExpress
Professional surface transport providers for heavy machinery

The logistics partner is selected based on the product type, destination, and service availability.

7. Packaging

All products are carefully packed to minimize the risk of damage during transit.

Upon delivery, customers are requested to inspect the package before accepting it.

If you notice:

Visible damage
Missing items
Tampered packaging

please inform the delivery personnel immediately and contact MachineBay within 48 hours with photographs or videos for further assistance.

8. Delivery Delays

While we strive to deliver every order on schedule, delays may occur due to:

Natural disasters
Severe weather conditions
Transportation disruptions
Government regulations
Public holidays
Courier operational issues
Force majeure events

MachineBay will keep customers informed whenever significant delays occur.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If delivery fails because of:

Incorrect address
Incorrect contact number
Customer unavailability
Refusal to accept delivery

additional shipping or re-delivery charges may apply.

Orders returned to the seller due to incorrect delivery information may be subject to cancellation and applicable shipping charges.

10. Heavy Machinery Deliveries

Certain industrial machines require specialized transportation, unloading equipment, or installation support.

Customers may be required to:

Arrange unloading equipment such as forklifts or cranes where necessary.
Ensure adequate site access for delivery vehicles.
Coordinate with the logistics provider before delivery.

Any installation or unloading charges, unless specifically included in the order, are the customer's responsibility.

11. Delivery Acceptance

Ownership and risk of the products pass to the customer upon successful delivery.

Customers should verify that the delivered products match their order before signing the delivery receipt.

12. Contact Us

For shipping-related queries, please contact our support team.

MachineBay

Website: https://machinebay.in

Email: support@machinebay.in

Please include your Order ID when contacting us so we can assist you promptly.